Results (42)
Movie Playback Issues Not Supported and Suggestions for Mirroring / Casting / AirPlay
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Support for Playback Issues with Streaming Services Clearplay is not a streaming service, and our technical support team cannot troubleshoot playback issues, including: Audio or video problems during movie playback on a computer, with or without a TV connection (e …
Netflix filtering requirements
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Filtering for Netflix can be affected by: Watching Netflix content using the Edge browser Watching Netflix content on an older computer When watching content on Netflix with the Edge browser or an older computer, Clearplay must adjust for differences in …
Filtering Status
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Streaming Service Status Amazon Movies ✅ Amazon TV shows ✅ Apple TV+ ✅ Disney+ ✅ HBO Max ✅ Netflix ✅
Movies Anywhere
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How do I filter movies I have purchased from Fandango at Home (formerly Vudu), Apple, or Google? With Movies Anywhere, you can legally copy movies purchased from Fandango at Home (formerly Vudu), Apple, or Google and play them with Clearplay …
Adjusting Filtering Settings
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Customizing what gets filtered Filter settings will appear before a movie or TV show plays: If the settings don’t appear, click on the Clearplay icon in the top right corner: Customizing Filters The filter settings have four main categories …
Clearplay membership pricing
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Pricing Clearplay offers two different membership options: Monthly: $7.99 Yearly: $79.99 A Clearplay membership gives you access to our entire filter library, featuring filters for thousands of movies, and many popular TV shows .
Clearplay On Your TV
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We know watching a family movie on a computer screen isn’t ideal. Since our support staff is trained to help with Clearplay features, not with screen mirroring, we’ve compiled a few suggestions to help you get a Clearplay …
Supported Subscriptions
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Ad-free supported streaming subscriptions Amazon Watch For Free Movies labeled Watch for free are not filtered. Prime Video (Amazon’s rent and purchase streaming service) ✅ Ad-free and filtered Amazon Prime (subscription required) 🚫 Amazon Prime is ad …
DVD Blu-ray Movie Lists
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Where Can I See the List of Movies Clearplay Has Filtered for DVD and Blu-ray? Filtered DVD Movie List: https://www.clearplay.com/NewMovies.aspx?by=dvd Filtered Blu - ray Movie List: https://www.clearplay.com/NewMovies.aspx?by …
Blu-ray Player Support
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we've stayed focused on the future, some have suggested that we give physical media as much attention as streaming. To provide the best value for the Clearplay community, we’re almost entirely focused on streaming—where most people now …
Billing Questions
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Change My Payment Information 1. Go to https://web.clearplay.com/my-account 2. In the center ( Billing Information ), click See Details . 3. In the center ( Payment Method ) is where you can add a new payment method. Other Questions or …
Getting Started (How to use Clearplay)
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Streaming with Clearplay filtering You can enjoy family-friendly versions of popular movies and TV shows with these simple steps: 1. Create a Clearplay account Visit web.clearplay.com to create your Clearplay account. 2. Install Clearplay on Chrome After …
'Can't Filter!' and 'No filtering options yet' Status Messages
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There are two different status messages you might see when filtering isn’t available: “Can’t Filter!” Status Messages When the “Can't Filter!” status message appears, it serves as a safety feature to inform you that the mutes and …
Cinavia Is Muting My Movie
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Q: Why is there an ‘Audio Mute’ message on my screen during movie playback? A: Your Blu-ray player has detected a copyright problem with the movie you're trying to watch, due to Cinavia protection. Cinavia blocks playback …
Recommended Browser
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Recommended Browser: We recommend you use the Chrome browser . Why Chrome Is Our Choice For filtering to be legal, skips and mutes have to happen in real time as the movie plays. The timing of those skips and mutes is …
Which devices are supported by Clearplay?
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Legally Supported Devices Clearplay only provides legal methods for accessing movies for filtering. As such, our filtering works on Mac and PC laptops and desktop computers.  We do this so movies and TV shows are legally streamed directly from a …
How Do I Change My Password?
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Changing Your Password. (I Signed Up Using My Google or Facebook account.) If you signed up with Facebook or Google, you can’t change the password on your Clearplay account—the password is controlled by your Facebook or Google account …
Which streaming services are supported by Clearplay?
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Supported Streaming Services Clearplay offers filtering for the following streaming services: Apple TV+ * Disney+/Hulu † ‡ HBO Max † Netflix † Amazon On Amazon Prime, we also support filtering for the following Amazon Prime Channels: Prime †   (monthly subscription service, not the ‘Prime Video …
How do I get the Clearplay app?
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Currently, there are no Clearplay apps for smartphones or similar devices. Overview Details Why It Is Important Overview: Creating an app that filters movies legally from a streaming provider has significant challenges. We want you to enjoy the show and …
Black Video Playback When Mirroring
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When I Connect My Computer to My TV, the Audio Works but the Screen is Black Since Clearplay is not a streaming service, our technical support team is not trained to troubleshoot playback issues.  However, we can assist with troubleshooting …