There are two different status messages you might see when filtering isn’t available:
“Can’t Filter!” Status Messages
When the “Can't Filter!” status message appears, it serves as a safety feature to inform you that the mutes and skips no longer fully cover the inappropriate content. This happens when the streaming service loads a version of the movie with a runtime that doesn’t match what we originally recorded in our filter library. If the movie is longer or shorter, the content intended for filtering shifts to occur before or after the mutes and skips.
Why Wasn’t I Warned About This Before I Started Watching The Movie?
Our extension can’t detect that there is a runtime difference until the movie starts playing.
“No Filtering Options Yet” Status Messages
This message appears if Clearplay has not created a filter for the movie or TV show.
If it is a movie or TV show you would like to see filtered, please select the “Yes” option.
Our focus in developing filters is to provide filters for as many popular movies as possible. When we create a filter, we consider:
Is it a new release?
Is it well-known?
Are several people requesting filtering?
Will it work well with filtering?
Reporting status messages to Clearplay
If you cannot load a filter for your movie/TV show, please send an email to care@clearplay.com. Make sure to provide the following information in your message:
Movie/TV Show Title
The name of the movie or TV show.
For TV shows, please include:
The season number.
The episode number and title for each episode that generates the "Can’t Filter!" or "No filtering options yet" status message.
Status Message
Specify in your email which status message your movie is generating:
Can’t Filter!
No filtering options yet
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**I subscribe to an ad-based account on my streaming service.
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