'Can't Filter!' Messages

There are two different messages you might see when a movie isn’t available for filtering:

• “Can’t Filter”

• “No Filtering Options Yet”

“Can’t Filter” Status Messages

This message appears if you have found a version of a movie that isn’t currently supported.

Clearplay creates filter timings that are very specific to a movie or TV show. Sometimes streaming services will upload different versions of the same movie. Often we don’t know a new version has been uploaded until you play that movie and report to us that you are having a problem.

When you get this message, Clearplay is notified that a new version has been found. Our team will try and get a new filter created for this new version within 24 to 48 hours.

“No Filtering Options Yet” Status Messages

This message appears if Clearplay has not created a filter for this movie or TV show.

If it is a show you would like to see filtered, please select the “Yes” option.

Our focus in developing filters is to provide filters for as many popular movies as possible. When we create a filter we consider:

• Is it a new release?

• Is it well known?

• Are several people requesting filtering?

• Will it work well with filtering?

Reporting status messages to Clearplay

If you are not able to get a filter loaded for your movie, please feel free to email us at care@clearplay.com. Be sure to include the following details in your email:

• The name of the movie or TV show.

• Specify in your email which status message your movie is generating:

  • Can’t Filter!

  • No filtering options yet

• Which streaming service were you using:

  • Apple TV+

  • Disney+

  • Max

  • Netflix

  • Amazon

    • Prime Video (rent or purchase)

    • Amazon Prime (subscription required)

    • The Max channel for Amazon Prime

    • The Starz channel for Amazon Prime

    • The MGM+ channel for Amazon Prime

    • The Paramount+ channel for Amazon Prime

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