Questions About a Charge?
Have you been double-billed?
Are you still being charged after canceling?
Email care@clearplay.com so we can review your account and billing. Please include the email address that you use to login to your Clearplay account.
When Is My Next Billing Date?
1. Go to https://web.clearplay.com/my-account
2. In the center (Billing Information), click See Details.
3. The next page shows your subscription’s next billing date.
Other Questions or Concerns
Additional questions? Please contact us.
How Do I Restart My Membership?
Restart your membership through your existing account. Use the same email address and sign-in method you used before.
1. Go to https://web.clearplay.com/my-account and sign in.
2. Next to Membership, click Sign Up.
3. On the checkout page, leave monthly billing selected or turn on annual billing.
4. Enter your payment information and billing address, or use Apple Pay if offered. Review the billing frequency and total, then click Subscribe to restart your membership.
If you do not see the option to restart or need help signing in, email care@clearplay.com with your account email address. Use your existing account to avoid creating a second account or membership.
How Do I Review My Billing History?
1. Go to https://web.clearplay.com/my-account
2. In the center (Billing Information), click See Details.
3. Scroll to the bottom until you see INVOICE HISTORY.
To print an invoice for a specific transaction, hover over the transaction and click it.
Other Questions or Concerns
Additional questions? Please contact us.
How Do I Change My Payment Information?
1. Go to https://web.clearplay.com/my-account
2. In the center (Billing Information), click See Details.
3. In the center (Payment Method) is where you can add a new payment method.
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Other Questions or Concerns
Additional questions? Please contact us.