Attention:
Technical and hardware support is exclusively available for the CP-1126 DVD/Blu-ray player.
Please note: Technical support (including FilterStik downloads) and hardware assistance for DVD player models 747, 427, or any older models has been discontinued.
Phone Support for the 1126 Blu-ray Player
Clearplay agents on email and social media aren’t trained to provide technical support for our DVD and Blu-ray players. However, our tech support phone agents are specifically trained to assist with the 1126 and 888 Blu-ray models. They can provide support for the following:
Filter settings
PIN assistance
Replacement remote controls
Filter downloads for the CP-1126 player
Player setup, registration, and activation
Hardware troubleshooting and support for the 1126 and 888 Blu-ray players.
Technical and Hardware Support Hours
Our support hours for the 1126 and 888 Blu-ray players are:
Monday-Saturday
10 AM-6 PM (Mountain Time)
888-425-3270 (We’re closed on Thanksgiving and Christmas)
Tech Support If You Live Outside the United States and Use a Clearplay DVD/Blu-ray Player
If you live outside the United States and use a Clearplay DVD/Blu-ray player, technical support is unavailable because our filters are tailored for the U.S. versions of movies.
All DVD and Blu-ray discs have an embedded ID number, which we link our filters to, not the movie title. This is because multiple movies can share the same name.
Additionally, DVD and Blu-ray discs made outside the U.S. have slightly varied runtimes. If the runtime is longer or shorter than our version in our filter library, the content we’ve set to filter won’t align with the mutes and skips for the U.S. version.
Even if our DVD/Blu-ray movie list site says the movie you bought in your country is filtered, there’s a very low chance that the Clearplay DVD or Blu-ray player will load the filter. If it does load a filter, the content intended for filtering likely won’t match the timing of the mutes and skips for the U.S. version of the movie that we’ve tested and confirmed as properly filtered.
Important Filter Production and Tech Support Changes for DVD and Blu-ray Player Users (Effective January 2021)
Filter Production for TV Shows on DVD
We have discontinued technical support for TV shows on DVD.
We have discontinued making filters for TV shows on DVD. Filters for TV shows are now exclusively made for streaming platforms.
DVD Players Using a FilterStik USB Drive
Please note that we no longer offer technical or hardware support for DVD player models 747, 427, or any older models. This also includes assistance downloading filters to the FilterStik USB drive.
Fixing Early or Delayed Mutes and Skips
We’ve discontinued fixing mutes and skips that are out of sync with the intended content for DVD and Blu-ray movies available for home video for over 12 months.
Filter Doesn’t Load (Movies Only)
If your CP-1126 DVD/Blu-ray player does not prompt you with "Clearplay," or if it only prompts you with "Normal Play," here’s what to do:
Check the DVD/Blu-ray Movie List Website:
Ensure the movie is listed on our DVD/Blu-ray movie list site.If the Movie Is Listed on the DVD/Blu-ray Movie List Website and Your Player Does Not Load a Filter for Your Movie:
Email the following information to care@clearplay.com:
Movie name
Type of disc (DVD or Blu-ray)
Type of player (DVD or Blu-ray) and its model number (look on the back of the player; is it 427, 747, or 1126?)
Important:
We don't support multi-movie DVDs (more than one movie on the disc).
We don't support multi-sided DVDs (discs with half of the movie on "side A" and the other half on "side B").
DVDs with the movie split across multiple discs aren't supported.
Filter Requests and Filter Production for Movies and TV Shows on DVD and Blu-ray
Filter Requests:
We have discontinued recording and tracking filter requests for movies on DVD and Blu-ray.Filter Production:
We’ve significantly reduced the number of DVD and Blu-ray filters we create, now focusing only on movies we’ve already filtered for streaming. That said, not every movie with a streaming filter will be selected for DVD and Blu-ray filtering. We deeply appreciate the loyalty, investment, and support of those who have been with us for over 20 years, purchasing our DVD and Blu-ray players. Without their continued support, we wouldn’t be where we are today.
In 2015, the Clearplay community began enjoying filtered movies with our new Blu-ray player. At that time, the physical media industry was already on a gradual decline. The closure of Blockbuster, along with the disappearance of mom-and-pop video stores and other chain DVD and Blu-ray rental locations, marked the beginning of this shift. Then, in 2020, COVID accelerated the process. As theaters closed and streaming services dramatically increased their content offerings, the physical media industry faced a steep decline, heading toward near-extinction.
Faced with this change, we had no choice but to pivot toward the platforms where most movie and TV watchers were spending their money. We couldn’t continue offering a filtering service if we were only catering to the shrinking physical media market. This shift allowed us to focus on streaming, which became the primary way people consumed content.
We understand that our current direction no longer fully meets the needs of those who still rely on DVDs and Blu-rays. We’ve heard the frustration and disappointment from many in the Clearplay community, and we genuinely apologize for the impact this has had.
Since January 2021, we've stayed focused on the future, some have suggested that we give physical media as much attention as streaming. To provide the best value for the Clearplay community, we’re almost entirely focused on streaming—where most people now go for their movies and TV shows. We hope you’ll continue this journey with us as we expand to more streaming services, filter new movies and TV shows, and look forward to the advancements in the streaming industry.