Why Does web.clearplay.com Say a Filter Exists, but Amazon Prime Tells Me ‘No Filtering Options Yet’?
The short answer is this: Amazon's cataloging system forces the Clearplay extension to treat movies available for rent or purchase and movies included with an Amazon Prime subscription as two separate streaming movie services.
Amazon.com is a hub for multiple streaming services, and we filter the following platforms on Amazon:
Prime Video (Amazon’s rent and purchase streaming movie service)
Amazon Prime (ad-free subscription required)
The Apple TV+ Channel for Amazon Prime
The HBO Max Channel for Amazon Prime (ad-free subscription required)
The Paramount+ Channel for Amazon Prime (ad-free subscription required)
Why Are Rent-and-Purchase and Prime Subscription Movies Treated as Separate Streaming Movie Services?
Amazon.com lists all movies as being available on “Prime Video,” regardless of whether the movie is available for rent or purchase, or if the movie is available on a subscription platform, e.g., Amazon Prime, the HBO Max Channel for Amazon Prime, or the Paramount+ Channel for Amazon Prime.
We link each Clearplay filter to the movie’s ASIN (Amazon Standard Identification Number), not the title, because multiple movies can share the same name. Amazon builds the subscription service the movie is available on right into the ASIN, so we have to build each filter around the exact service where the movie is available.
That’s why our email, phone, and social media agents always make a clear distinction between “Prime Video” and “Amazon Prime.” One refers to movies you rent or buy, the other to movies included with your subscription.
Why aren’t Amazon Prime Subscription Movies listed on web.clearplay.com?
On https://web.clearplay.com, everything listed under the Amazon tab is only guaranteed to be filtered on Amazon.com for rent or purchase. That’s because Prime Video rent-and-purchase titles are the ones we’ve built the most filters for, since those movies and shows will always be available on Amazon.com.
You may have seen a shelf labeled “Added to Prime (name of current month)—Ad-free Subscription Required for Filtering.” That shelf exists because movie and entertainment sites post monthly lists of what’s new on Amazon Prime for the upcoming month, and the filter team builds filters for movies available for Amazon Prime subscribers from those lists.
To have an entire shelf dedicated to movies included with an Amazon Prime subscription, we’d need an automated system to track every Prime filter we’ve ever built. Right now, that system doesn’t exist.
How Do I Get a Filter for the Amazon Prime Version of a Movie?
If you want to make a filter request, start playing the movie, then use the Clearplay extension icon in Google Chrome to submit the request. For more details, please read the FAQ article: How Can I Make a Filter Request?
Requests only get logged through the extension. That’s the only way to make sure the filter team sees the request. Requests sent by email, social media, or our call center aren’t tracked.