International Use Is Not Supported
Use of Clearplay filtering outside of the United States is not supported and does not qualify for a refund.
For more details, refer to the FAQ article: Clearplay Availability by Country
Supported Devices
Clearplay filtering works only on the Google Chrome browser on Mac and PC laptops and desktop computers.
For more information, see the FAQ article: Which devices are supported by Clearplay?
Browsers
Clearplay filtering is designed for Google Chrome on supported operating systems.
Using Edge or another Chromium browser? Refer to the FAQ article: Recommended Browser.
Ad-based Movies
Clearplay filtering cannot filter “watch now” or free movies, movies with ads injected during playback, or streaming movie accounts that are ad-based.
For more information, see the FAQ article: Supported Subscriptions.
Chromebooks, Installation Without Support
The Clearplay Chrome extension can be installed on a Chromebook, but Chromebooks are not a supported device. In our testing, issues seen on Chromebooks rarely occur on Mac or PCs, which points to the Chromebook environment rather than the filter or the extension. If the same issue occurs on both a Chromebook and a Mac or PC, email care@clearplay.com.
Chromebook Limitations, Refunds, and Auto-Billing
Using the Clearplay Chrome extension on a Chromebook is not supported and does not qualify for a refund. If you are using a Chromebook and Clearplay filtering is not meeting expectations, refer to the FAQ article: How Do I Cancel?