How Do I Cancel?

You can cancel the auto-billing on your account by doing the following:

1. Go to https://web.clearplay.com.

2. In the top-right corner, click My Account.

If you cannot remember your password, please visit the FAQ article: How Do I Change My Password?

3. At the bottom (Membership), click Change.

4. Click the Cancel Membership button. 

Please note: You'll be prompted to use the Cancel Membership button again to confirm that you didn't accidentally cancel.

If you don’t see a ‘cancel’ button, the auto-billing on your subscription has already been canceled.

If you have additional questions, please email care@clearplay.com.

Unused Time
Clearplay subscriptions provide continuous access to filtering.  Billing continues until the membership is canceled.

Refunds are not issued for unused time, inactivity, or cancellation after a billing cycle has renewed.