If the filter settings load but nothing is filtered when you play the movie or TV episode, please email care@clearplay.com.
Please include the following information:
Movie or TV Episode
What movie or TV series, season, and episode were you watching?
Streaming Service
Which streaming service and subscription plan were you using?
Expand to find your service and plan.
Which streaming service were you using when the problem occurred?
Apple TV
Disney+
HBO Max
Netflix
Amazon
Prime Video Store (Amazon’s rent-and-purchase streaming platform)
Amazon Prime ($4.99/month Ultra subscription required for filtering)
The Apple TV Channel for Amazon Prime
The HBO Max Channel for Amazon Prime
The Paramount+ Channel for Amazon Prime
Expand your streaming service below to view its subscription plans.
The HBO Max Channel for Amazon Prime
What is the name of your HBO Max Channel subscription?
HBO Max Basic with Ads ($10.99/month)
HBO Max Standard ($18.49/month)
HBO Max Premium ($22.99/month)
HBO Max Standard & Cinemax ($22.99/month)
You can confirm which subscription you have by going here.
HBO Max (play.hbomax.com)
What is the name of your HBO Max subscription?
Bundles
Disney+, Hulu, HBO Max Bundle (With Ads) ($19.99/month)
Disney+, Hulu, HBO Max Bundle (No Ads) ($32.99/month)
Monthly
Basic With Ads ($10.99/month)
Standard ($18.49/month)
Premium ($22.99/month)
Yearly
Basic With Ads ($109.99/year)
Standard ($184.99/year)
Premium ($229.99/year)
You can confirm which subscription you have by going to this link:
Disney+
What is the name of your Disney+ subscription?
Disney+, Hulu & ESPN Bundle Plans
Disney+, Hulu Bundle
Disney+, Hulu Bundle Premium
Disney+, Hulu, ESPN Select Bundle
Disney+, Hulu, ESPN Select Bundle Premium
Disney+, Hulu, ESPN Unlimited Bundle
Disney+, Hulu, ESPN Unlimited Bundle Premium
Disney+, Hulu, HBO Max Bundle Plans
Disney+, Hulu, HBO Max Bundle (With Ads)
Disney+, Hulu, HBO Max Bundle (No Ads)
Disney+ Standalone Plans
Disney+
Disney+ Premium
You can confirm which subscription you have by going to this link:
Netflix
What is the name of your Netflix subscription?
Standard with Ads ($8.99)
Standard ($19.99)
Premium ($26.99)
You can confirm which subscription you have by going to this link: https://www.netflix.com/ChangePlan
Computer
What type of computer are you using?
PC
Mac
Chromebook
Chromebook users: Please read our Supported Devices FAQ.
Mirroring/Casting
Were you watching on a TV? If so, how was your computer connected to it?
Roku
Apple TV
HDMI cable
Chromecast
Internet Browser
Which browser are you using?
Tusk
Brave
Opera
MS Edge
Google Chrome
Not Using Google Chrome? Read this FAQ Article: Recommended Browser
Extensions
In your browser’s address bar, enter chrome://extensions/.
What extensions do you have installed?
Browser Version
What version of Chrome are you using?
In your browser’s address bar, enter chrome://settings/help.
Some computers cannot update Google Chrome correctly and still display the message, “Chrome is up to date.”
We need the Chrome version number, not the “Chrome is up to date” message.
Please include in your email the version of Chrome you are using.
Clearplay Extension
Right-click the Clearplay extension icon. Left-click Options. What is the version number?
