Solutions to improving filtering accuracy:
Refresh your browser.
If the filtering timings for a movie or TV show seem off, start by refreshing your browser to see if this resolves the issue.
Hard refresh your browser.
If refreshing the browser doesn’t correct the filter timings, try a hard refresh. This forces the website to reload the movie page directly from the server, which can address lingering issues.
Windows/Linux:
Hold down Ctrl and click the browser’s Reload button.
Or, hold down Ctrl and press F5.
Mac OS:
Hold down ⌘ Cmd and ⇧ Shift keys and then press R.
Or, hold ⇧ Shift and click the Reload button.
Report timing issues to Clearplay support:
To report filter timing issues, please email care@clearplay.com. Please include the following information in your email:
The name of the movie or TV show.
For TV episodes, please include the season, episode name, and episode number.
Were you connected to a TV or playing directly on your computer?
If you were connected to your TV, how were you connected?
Roku
Apple TV
Chromecast (casting)
HDMI cable
Which computer are you using?
Mac
PC
Chromebook
Which browser are you using?
Arc
Tusk
Brave
Opera
MS Edge
Google Chrome
Approximately when the problem occurs during the movie.
What is the hour, minute, and second (hh:mm:ss) of when each instance of content was not filtered properly, e.g.:
G*d at 00:24:35
B*tch at 01:54:02
Partial nudity at 00:05:15
Which streaming service were you using?
Apple TV+
Disney+**
Max**
Netflix**
Amazon
Prime Video (rent/purchase)
Amazon Prime (subscription required)**
The Max channel for Amazon Prime**
The Starz channel for Amazon Prime
The MGM+ channel for Amazon Prime
The Paramount+ channel for Amazon Prime**
**I subscribe to an ad-based account on my streaming service.