The filter timings seem off

Filtering Accuracy

If you ever experience filter timings being off, please report it to us at care@clearplay.com.

• Solutions to improving filtering accuracy

• Please report timing issues to Clearplay

Solutions to improving filtering accuracy:

Refresh your browser. If filtering timings seem off for a particular movie or TV show refresh your browser and see if that fixes the issue.

Report timing issues to Clearplay support:

To report timing issues please email care@clearplay.com. Please include the following information in your email:

• The name of the movie or TV show.

• Were you connected to a TV or playing directly on your laptop?

• Approximately when the problem occurs during the movie.

  • What is the hour, minute, and second (hh:mm:ss) of when each instance content was not filtered properly, e.g.:

    • G*d at 00:24:35

    • B*tch at 01:54:02

    • Partial nudity at 00:05:15

  • For TV episodes, please include the season, episode name, and number.

• Which streaming service were you using:

  • Apple TV+

  • Disney+**

  • Max**

  • Netflix**

  • Amazon

    • Purchase or rental

    • Amazon Prime (subscription required)**

    • The Max channel for Amazon Prime**

    • The Starz channel for Amazon Prime

    • The MGM+ channel for Amazon Prime

    • The Paramount+ channel for Amazon Prime**

**I subscribe to an ad-based account on my streaming service.