Clearplay Is Designed for Use in the United States Only
Our filter team is based in the United States, and all filter timings are designed to match the movie and TV show versions available on U.S. streaming services.
Technical Support:
We do not provide technical support for Clearplay users outside the U.S.Refunds:
We do not provide refunds for Clearplay users outside the United States since Clearplay filtering is only designed for use within the U.S.How do I cancel?
You can cancel your subscription by following the steps in the FAQ article, How Do I Cancel?
Is Amazon, Apple TV, Disney+, HBO Max, and Netflix Filtered if You Live in Canada?
Streaming services use country-specific URLs for each movie and TV show. Our filter team operates only within the United States, so filters are created and tested only for U.S. versions of content.
Some titles in Canada on platforms like Amazon’s Prime Video Store (rent/purchase), Amazon Prime (subscription required), Apple TV, Disney+, HBO Max, and Netflix may still work if the URL matches the U.S. version. If filters fail to load or do not work correctly, support is not available for Clearplay users outside the United States.
Streaming libraries also differ by country. Some content in Canada does not exist in the U.S. For example, STAR on Disney+ is available internationally and not offered in the United States.
If you are not satisfied with the limited filtering support for Canadian streaming services, instructions for canceling your subscription are available here: How do I cancel?
Will Clearplay Filtering Work If I Use a U.S. Phone Number or Billing Address?
No. Using a U.S. phone number or billing address will not make Clearplay filtering work outside the United States.
Filtering depends on the URL loaded by the streaming service. Outside the U.S., that URL will not match what the Clearplay extension recognizes, so filters may not load or may not work correctly.
Clearplay filtering is only supported within the United States. We do not provide technical support for Clearplay users outside the U.S.
If you are not satisfied with how Clearplay filters work with the streaming services in your country, you can cancel your subscription here: How do I cancel?
Will Clearplay Work in My Country If I Use a VPN?
Our filter team does not test our filters while using a VPN. We highly advise that you use a VPN at your discretion and risk.
Additionally, we cannot provide technical support or refunds for any complications that may arise from using our filters outside the United States with or without a VPN. Our filters are intended to work only within the United States without using a VPN.
If you encounter any difficulties with our extension, instructions for canceling your subscription are available here: How do I cancel?
When Will Clearplay Expand Beyond the United States?
We do not plan to expand filtering support to additional countries.