Results (49)
Presentation quality issues on Disney+
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UPDATE: October 2025 We have updated our filtering technology on Disney+. This update makes the filtering more seamless and less noticeable. This is a dramatic improvement over our prior Disney+ filtering. Please note that there are still some skips where …
How Can I Find My Expiration Date?
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You can review your  next   billing   date  anytime by doing the following: 1. Go to https://web.clearplay.com/my-account . 2. In the center ( Billing Information ), click See Details . 3. Under the top section, Clearplay Membership is where you …
Recommended Browser
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We recommend you use the Chrome browser . Why Chrome Is Our Choice Clearplay filters must trigger in real-time as the movie plays. That is a legal requirement, and it only works when filter timing stays precise. Chrome provides that …
How to Update the Clearplay Chrome extension
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Generally, you do not need to update the Clearplay extension manually. Chrome automatically checks for updates every few hours and installs any updates as needed. If Clearplay has released a new version of our extension, and you want to update …
Contact Us
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Clearplay Customer Service Email Support: Email: care@clearplay.com Phone Support: Monday to Saturday 10 AM to 6 PM (Mountain Time) 888-425-3270 The call center is closed on the following dates: New Year's Day Independence Day Labor …
Adjusting Filtering Settings
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Customizing What Gets Filtered Filter settings will appear before a movie or TV show plays: If the settings don’t appear, click on the Clearplay icon in the top right corner: Customizing Filters The filter settings have four main categories …
Clearplay membership pricing
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Pricing Clearplay offers two different membership options: Monthly: $7.99 Yearly: $79.99 A Clearplay membership gives you access to our entire filter library, featuring filters for thousands of movies and many popular TV shows .
Which movies and TV shows can be filtered?
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Clearplay works with all studios Because Clearplay stays within the bounds of copyright law, we can filter movies and TV shows from all studios. This includes: Warner Bros. HBO Max ( https://play.max.com/ ) DC superhero movies and TV shows …
Universal Remotes and the Clearplay 1126 Blu-ray Player
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Q: Which universal remotes work with the Clearplay 1126 Blu-ray player? A: The Clearplay 1126 Blu-ray player is designed to work exclusively with the included remote control. While universal remotes can connect to the player and handle basic …
Clearplay Supported Devices and Browser Requirements
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International Use Is Not Supported Use of Clearplay filtering outside of the United States is not supported and does not qualify for a refund. For more details, refer to the FAQ article: Clearplay Availability by Country Supported Devices Clearplay filtering …
Offline Viewing
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Can Clearplay Filtering Work for Offline (Downloaded) Movies? Clearplay filtering works with the following streaming services: Amazon Apple TV Disney+ HBO Max Netflix Some of these services offer the ability to download their content for offline viewing. Clearplay doesn’t …
Filter Timing Is Inaccurate
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If You See a Status Message Indicating Filtering Is Not Available or Working: The steps listed below apply if the mutes and skips are triggering late or early. If you are getting a status message indicating that filters are not …
Movies Anywhere
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How do I filter movies I have purchased from Fandango at Home (formerly Vudu), Apple, or Google? With Movies Anywhere, you can legally copy movies purchased from Fandango at Home (formerly Vudu), Apple, or Google and play them with Clearplay …
4K, Dolby Atmos, and Audio Output with Clearplay
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For more information, visit the Netflix FAQ page: https://help.netflix.com/en/node/13444 To watch Netflix in Ultra HD on your Windows computer or tablet, you'll need: A Netflix plan that supports watching in Ultra HD with …
Movie Playback Issues Not Supported and Suggestions for Mirroring / Casting / AirPlay
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Support for Playback Issues with Streaming Services Clearplay is not a streaming service, and our technical support team cannot troubleshoot playback issues, including: Audio or video problems during movie playback on a computer , with or without a TV connection (e …
Black Video Playback When Mirroring
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When I Connect My Computer to My TV, the Audio Works, but the Screen is Black Since Clearplay is not a streaming service, our technical support team is not trained to troubleshoot playback issues.  However, we can assist with troubleshooting …
How Do I Change My Password?
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Changing Your Password. (I Signed Up Using My Google or Facebook Account.) If you signed up with Facebook or Google, you can’t change the password on your Clearplay account—the password is controlled by your Facebook or Google account …
How Do I Change My Username/Email Address?
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Changing your username Changing your username depends on how you signed up with Clearplay: I Signed Up Through Google or Facebook If you signed up with Facebook or Google, you can’t change the username on your Clearplay account—the …
Which Ad-Based Streaming Services Is Clearplay Compatible With?
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Right now, our Google Chrome extension is tailored for ad-free accounts .  We’ll keep you informed with updates on our  Facebook page as various technologies are put into place with the different services.  Thanks!
Filtering Status
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Streaming Service Movies TV Shows Prime Video Store (rent/purchase) ✅ ✅ Amazon Prime ✅ ✅ The Apple TV Channel ✅ ✅ The HBO Max Channel ✅ ✅ The Paramount+ Channel ✅ ✅ Apple TV ✅ ✅ Disney+ ✅ ✅ …