Support for Playback Issues with Streaming Services Clearplay is not a streaming service, and our technical support team cannot troubleshoot playback issues, including: Audio or video problems during movie playback on a computer, with or without a TV connection (e.g., black screen, audio/video out of sync) Playback issues when your computer is not connected to a TV (e.g., pixelation, captions or subtitles not displaying or displaying incorrectly) Playback issues after connecting your computer to a TV via HDMI or wireless mirroring (Mirroring / Casting / AirPlay) Connectivity problems with casting, mirroring, or AirPlay The troubleshooting suggestions provided in this FAQ article are the full extent of our assistance. Please note that contacting Clearplay agents through phone, social media, or email will simply direct you back to this FAQ article for solutions. For playback issues not related to Clearplay filters, we recommend reaching out directly to the streaming service for …

Filtering for Netflix can be affected by: Watching Netflix content using the Edge browser Watching Netflix content on an older computer When watching content on Netflix with the Edge browser or an older computer, Clearplay must adjust for differences in how Netflix runs on Edge compared to Chrome. The timing of skips and mutes is sensitive and varies by browser. If you're using Microsoft Edge, Arc, Opera, Brave, or Tusk instead of Chrome, skips and mutes may trigger too early or too late, affecting how well the content filters. For better performance, we recommend switching to Chrome. If you're using an older computer, upgrading to one with more processing power and memory should also improve filtering.

You can cancel the auto-billing on your account by doing the following: 1. Go to  https://web.clearplay.com . 2. In the top-right corner, click  My Account . 3. At the bottom ( Membership ), click  Change . 4. Click the  Cancel Membership  button.  Please note: You'll be prompted to use the  Cancel Membership  button again to confirm that you didn't accidentally cancel. If you don’t see a ‘cancel’ button, the auto-billing on your subscription has already been canceled. If you have additional questions, please email care@clearplay.com.

If you’d like to change your membership from monthly ($7.99) to annual ($79.99) or vice versa, you can follow these steps: 1. Go to https://web.clearplay.com/my-account 2. In the center ( Membership ), click Change . 3. Click the Change Plan button.  Changing your subscription from monthly to annual will factor in your last monthly charge and pro-rate the initial $79.99 charge. If you’d like to purchase a discounted two or three-year membership , please call our sales team: Monday–Saturday 10 AM–6 PM (Mountain Time) 888-425-3270

Streaming Service Status Amazon Movies ✅ Amazon TV shows ✅ Apple TV+ ✅ Disney+ ✅ HBO Max ✅ Netflix ✅

How do I filter movies I have purchased from Fandango at Home (formerly Vudu), Apple, or Google? With Movies Anywhere, you can legally copy movies purchased from Fandango at Home (formerly Vudu), Apple, or Google and play them with Clearplay filtering on Amazon! Step 1: Create a free Movies Anywhere account Create your free Movies Anywhere account, here . Step 2: Connecting Amazon Connect Google Play, Apple, Fandango at Home, and Amazon via Movies Anywhere, here . Participating Studios: Clearplay filtering on Amazon works with movies from all these studios. Movies Anywhere Support: Movies Anywhere is an independent service. For assistance with setting up your Movies Anywhere account, please call Movies Anywhere support at 833-466-8438. Step 3: Install Clearplay Once you have supported movies copied to your Amazon account, you can filter them with Clearplay using our Chrome extension . Pro-tip: Movies Anywhere is a great tool for finding the …

Customizing what gets filtered Filter settings will appear before a movie or TV show plays: If the settings don’t appear, click on the Clearplay icon in the top right corner: Customizing Filters The filter settings have four main categories: Sex/Nudity Violence Language Substance Abuse All filtering is turned on by default. If you wish to modify any of the filter settings, simply click on the option you want to keep in the movie. BACK TO TOP

Pricing Clearplay offers two different membership options: Monthly: $7.99 Yearly: $79.99 A Clearplay membership gives you access to our entire filter library, featuring filters for thousands of movies, and many popular TV shows .

We know watching a family movie on a computer screen isn’t ideal. Since our support staff is trained to help with Clearplay features, not with screen mirroring, we’ve compiled a few suggestions to help you get a Clearplay-filtered movie from your computer to your TV. HDMI Cable (recommended) Connecting your laptop to your television with an HDMI cable provides the highest-quality connection. It is usually the simplest method of mirroring your laptop screen on your living room TV. Many customers purchase a basic laptop and have it always connected to their TV. With Clearplay on this laptop, it becomes a family entertainment solution readily available when you want to watch the latest movies and shows with filtering. Casting, Mirroring, and AirPlay Options (not recommended) Connecting your computer via casting, mirroring, or AirPlay is not recommended. Using these types of connections can cause filter timings to be …

Ad-free supported streaming subscriptions Amazon Watch For Free Movies labeled Watch for free are not filtered. Prime Video (Amazon’s rent and purchase streaming service) ✅ Ad-free and filtered Amazon Prime (subscription required) 🚫 Amazon Prime is ad-based by default. — Not supported or filtered. ✅ Ad-free Amazon Prime ($2.99/mo) is available here . The Apple TV+ Channel for Amazon Prime ✅ Ad-free and filtered The HBO Max Channel for Amazon Prime 🚫 HBO Max With Ads ($9.99/mo.) — Not supported or filtered. ✅ HBO Max Ad-Free ($16.99/mo.) — Ad-free and filtered. You can change your Max channel subscription here . The Paramount+ Channel for Amazon Prime 🚫 Paramount+ Essential ($7.99/mo.) — Not supported or filtered. ✅ Paramount+ with SHOWTIME ($12.99/mo.) — Ad-free and filtered. You can change your Paramount+ channel subscription here . Disney+ Please note: Any plan or …

Where Can I See the List of Movies Clearplay Has Filtered for DVD and Blu-ray? Filtered DVD Movie List: https://www.clearplay.com/NewMovies.aspx?by=dvd Filtered Blu - ray Movie List: https://www.clearplay.com/NewMovies.aspx?by=bluray How Do I Search for a DVD/Blu-ray Movie That Has Been Filtered? Search: When you load the page for the DVD and Blu-ray filter lists, use the search field in the upper-right corner to find your movie.

Change My Payment Information Change My Payment Information 1. Go to https://web.clearplay.com/my-account 2. In the center ( Billing Information ), click See Details . 3. In the center ( Payment Method ) is where you can add a new payment method. Other Questions or Concerns Additional questions? Please contact us . Review My Billing History Review My Billing History 1. Go to https://web.clearplay.com/my-account 2. In the center ( Billing Information ), click See Details . 3. Scroll to the bottom until you see INVOICE HISTORY . To print an invoice for a specific transaction , hover over the transaction and click it. Other Questions or Concerns Additional questions? Please contact us .

we've stayed focused on the future, some have suggested that we give physical media as much attention as streaming. To provide the best value for the Clearplay community, we’re almost entirely focused on streaming—where most people now go for their movies and TV shows. We hope you’ll continue this journey with us as we expand to more streaming services, filter new movies and TV shows, and look forward to the advancements in the streaming industry.

Streaming with Clearplay filtering You can enjoy family-friendly versions of popular movies and TV shows with these simple steps: 1. Create a Clearplay account Visit web.clearplay.com to create your Clearplay account. 2. Install Clearplay on Chrome After creating your Clearplay account, you will automatically be directed to the Chrome web store to install Clearplay on your Chrome browser. I want to use another browser that isn’t Chrome. 3. Select a movie or TV show to watch From the Clearplay website, you can select from a wide variety of movies and TV shows. You can also search directly for a show on our search page . Selecting a show will open up the associated streaming website (e.g., Amazon, Apple TV+, Disney+, Max, and Netflix). The show’s page and the Clearplay filter settings will appear simultaneously. Note: You will need your own subscription to the streaming service …

There are two different status messages you might see when filtering isn’t available: “Can’t Filter!” Status Messages When the “Can't Filter!” status message appears, it serves as a safety feature to inform you that the mutes and skips no longer fully cover the inappropriate content. This happens when the streaming service loads a version of the movie with a runtime that doesn’t match what we originally recorded in our filter library. If the movie is longer or shorter, the content intended for filtering shifts to occur before or after the mutes and skips. Why Wasn’t I Warned About This Before I Started Watching The Movie? Our extension can’t detect that there is a runtime difference until the movie starts playing. “No Filtering Options Yet” Status Messages This message appears if Clearplay has not created a filter for the movie or TV show. If it …

Q: Why is there an ‘Audio Mute’ message on my screen during movie playback? A: Your Blu-ray player has detected a copyright problem with the movie you're trying to watch, due to Cinavia protection. Cinavia blocks playback of unauthorized DVDs or Blu-ray discs that weren't made or distributed by the movie's studio, protecting their copyright. Q: What is Cinavia? A: Since 2012, Cinavia technology has been required in all Blu-ray players. This technology, mandated by the AACS † consortium — which includes major companies like IBM, Intel, Microsoft, Panasonic, Sony, Toshiba, Disney, and Warner Bros. — analyzes audio from DVDs and Blu-ray movies. It ensures that these players meet strict industry standards for copyrighted material, playing a crucial role in protecting DVD and Blu-ray content. Q: What happens when unauthorized content is detected? A: When unauthorized content is detected, the audio is temporarily muted …

Recommended Browser: We recommend you use the Chrome browser . Why Chrome Is Our Choice For filtering to be legal, skips and mutes have to happen in real time as the movie plays. The timing of those skips and mutes is sensitive and can shift depending on which browser is being used. In non-Chrome browsers—like Microsoft Edge, Arc, Opera, Brave, or Tusk—the skips or mutes may trigger too early or too late, so the filter doesn’t always line up the way it should. To avoid that, all of Clearplay’s filters are built around the timing of Chrome. How do I install Chrome? To install Chrome on your laptop or desktop computer, simply click this link and follow the instructions: Other Browsers: Technically, you can install our Google Chrome extension on Microsoft Edge, Arc, Opera, Brave Browser, and Tusk. However, these browsers have not been tested by …

You can review your  next   billing   date  anytime by doing the following: 1. Go to https://web.clearplay.com/my-account . 2. In the center ( Billing Information ), click See Details . 3. Under the top section, Clearplay Membership is where you can find ‘ Your plan renews on .’

Legally Supported Devices Clearplay only provides legal methods for accessing movies for filtering. As such, our filtering works on Mac and PC laptops and desktop computers.  We do this so movies and TV shows are legally streamed directly from a streaming service’s authorized website. We understand this isn’t perfectly convenient — but it is legal. Pro Tip - HDMI cable Often our customers will simply purchase an inexpensive laptop that they connect to their television as a dedicated entertainment device.  We recommend connecting the laptop to your TV with an HDMI cable. Check out our hardware recommendations . Discussion about wireless mirroring: Drawbacks of connecting to your TV wirelessly

Supported Streaming Services Clearplay offers filtering for the following streaming services: Apple TV+ * Disney+/Hulu † ‡ HBO Max † Netflix † Amazon On Amazon Prime, we also support filtering for the following Amazon Prime Channels: Prime †   (monthly subscription service, not the ‘Prime Video’ rent/purchase platform) HBO Max † Apple TV+ Paramount+ † Notes: † An ad-free subscription is required for filtering. You can find a list of our supported and filtered ad-free streaming movie subscriptions here . ‡ Hulu filtering is only available through the Disney+ platform at https://www.disneyplus.com/ . Direct filtering on https://www.hulu.com/ is not supported. *Apple TV+: We exclusively filter content from the Apple TV+ subscription service ( https://tv.apple.com/ ). Movies and TV shows available for rent or purchase from Apple can only be accessed through the Apple TV app, which does not support our Google Chrome extension. For filtering movies purchased from Apple, consider using Movies …