Legally supported devices Clearplay only provides legal methods for accessing movies for filtering. As such, our filtering works on Mac and PC laptops and desktop computers.  We do this so movies and TV shows are legally streamed directly from a streaming service’s authorized website. We understand this isn’t perfectly convenient — but it is legal. Pro Tip - HDMI cable Often our customers will simply purchase an inexpensive laptop that they connect to their television as a dedicated entertainment device.  We recommend connecting the laptop to your TV with an HDMI cable. Check out our hardware recommendations . Discussion about wireless mirroring: Drawbacks of connecting to your TV wirelessly

Attention: Technical and hardware support is exclusively available for the CP-1126 DVD/Blu-ray player. Please note: Technical support (including FilterStik downloads) and hardware assistance for DVD player models 747, 427, or any older models has been discontinued. Phone Support for the 1126 Blu-ray Player Clearplay agents on email and social media aren’t trained to provide technical support for our DVD and Blu-ray players. However, our tech support phone agents are specifically trained to assist with the 1126 and 888 Blu-ray models. They can provide support for the following: Filter settings PIN assistance Replacement remote controls Filter downloads for the CP-1126 player Player setup, registration, and activation Hardware troubleshooting and support for the 1126 and 888 Blu-ray players. Technical and Hardware Support Hours Our support hours for the 1126 and 888 Blu-ray players are: Monday-Saturday 10 AM-6 PM (Mountain Time …

There are two different status messages you might see when filtering isn’t available: “Can’t Filter!” Status Messages When the “Can't Filter!” status message appears, it serves as a safety feature to inform you that the mutes and skips no longer fully cover the inappropriate content. This happens when the streaming service loads a version of the movie with a runtime that doesn’t match what we originally recorded in our filter library. If the movie is longer or shorter, the content intended for filtering shifts to occur before or after the mutes and skips. Why Wasn’t I Warned About This Before I Started Watching The Movie? Our extension can’t detect that there is a runtime difference until the movie starts playing. “No Filtering Options Yet” Status Messages This message appears if Clearplay has not created a filter for the movie or TV show. If it …

Thank you to our Clearplay inventors who are working to solve complex and challenging dilemmas: TITLE APPLICATION NO. GRANT DATE GRANT NO. STATUS RECOMPRESSING VIDEO CONTENT BASED ON FILTERING INFORMATION 16/025,921 Mar 28, 2023 11,616,819 GRANTED MEDIA PLAYER CONFIGURE TO RECEIVE PLAYBACK FILTERS FROM ALTERNATIVE STORAGE MEDIUMS 15/208,479 Aug 30, 2022 11,432,043 GRANTED FILTERING OF MEDIA CONTENT BASED ONN ANALYSIS OF THE ASSOCIATED AUDIO SIGNAL; USING ASSOCIATED CLOSED CAPTIONING SIGNAL TO AID IN THE ANALYSIS 14/738,269 12 Sep 2017 9,762,963 GRANTED APPARATUS, SYSTEM AND METHOD FOR ASSOCIATING ONE OR MORE FILTER FILES WITH A PARTICULAR MULTIMEDIA PRESENTATION 14/513,095 28 May 2019 10,304,494 GRANTED DELIVERY OF NAVIGATION DATA FOR PLAYBACK OF AUDIO AND VIDEO CONTENT 14/469,350 20 Sep 2016 9,451,324 GRANTED DELIVERY OF NAVIGATION DATA FOR PLAYBACK OF AUDIO AND VIDEO …

Pricing Clearplay offers two different membership options: Monthly: $7.99 Yearly: $79.99 A Clearplay membership gives you access to our entire filter library, featuring filters for thousands of movies, and many popular TV shows .

Clearplay works with all studios Because Clearplay stays within the bounds of copyright law, we can filter movies and TV shows from all studios. This includes: Warner Bros. Max ( https://play.max.com/ ) DC superhero movies and TV shows HBO (Game of Thrones) Disney Disney+ ( https://www.disneyplus.com/ ) Star Wars movies and TV shows Marvel Studios (owned by Disney) All other pre-Disney Marvel properties (Blade, X-Men, etc.) ESPN Studios Sony's Spider-Man Universe Sony’s Spider-Man Universe movies, which feature characters directly connected to Spider-Man in Marvel Comics, are filtered. This includes: Spider-Man   (1–3) – Tobey Maguire The Amazing Spider-Man   (1 & 2) – Andrew Garfield Spider-Man: Into the Spider-Verse   and   Spider-Man: Across the Spider-Verse Venom   (1–3) Morbius ,   Madame Web , and   Kraven the Hunter Additional Studios: Universal Pictures Paramount Pictures Lionsgate Amazon MGM A24 For all other studios not …

Can Clearplay filtering work for offline (downloaded) movies? No, Clearplay filtering currently doesn’t work for offline movies. Apple TV, Disney+, Max, and Netflix only offer a download option for offline viewing on mobile devices.  Only Amazon provides a download option for offline viewing on mobile devices, desktop & laptop computers.  Downloaded Amazon movies are only accessible through the Amazon app on your desktop or laptop. Our filters are designed to work exclusively through our Google Chrome extension, which is available only in the Chrome browser for desktop and laptop computers.  Amazon's desktop/laptop app cannot install web browser extensions.

Please note: This article is intended for individuals interested in purchasing our filtering DVD/Blu-ray player. For details about our service for filtering streaming movies and TV shows, please visit: https://web.clearplay.com Are you outside the United States and interested in purchasing our filtering Blu-ray player? Customer service and technical support: We do not offer customer service or technical support for our Blu-ray player if you live outside of the Untied States. DVD and Blu-ray Support: Our Blu-ray player can play Region 1 DVDs. Blu-ray discs are not region locked; our player can play a Blu-ray movie from any country. DVD and Blu-rays discs manufactured and purchased in Canada or other regions worldwide are not supported. Please note that our filtering system is optimized for discs manufactured in the United States. Our filter team operates exclusively within the U …

Ad-free supported streaming subscriptions Amazon Watch For Free Movies labeled Watch for free are not filtered. Filters will only work for the Prime Video version available for rent or purchase. Prime Video (Amazon’s rent and purchase streaming service) ✅ Ad-free and filtered Amazon Prime (subscription required) 🚫 Amazon Prime is ad-based, by default. — Not supported or filtered. ✅ Ad-free Amazon Prime ($2.99/mo) is available here . The Apple TV+ Channel for Amazon Prime ✅ Ad-free and filtered The Max Channel for Amazon Prime 🚫 Max With Ads ($9.99/mo.) — Not supported or filtered. ✅ Max Ad-Free ($16.99/mo.) — Ad-free and filtered. You can change your Max channel subscription here . The MGM+ Channel for Amazon Prime ✅ Ad-free and filtered The Paramount+ Channel for Amazon Prime 🚫 Paramount+ Essential ($7.99/mo.) — Not supported or filtered. ✅ Paramount+ with …

If you’d like to change your membership from monthly ($7.99) to annual ($79.99) or vice versa, you can follow these steps: 1. Go to https://web.clearplay.com/my-account 2. In the center ( Membership ), click Change . 3. Click the Change Plan button.  Changing your subscription from monthly to annual will pro-rate the initial $79.99 charge. If you’d like to purchase a discounted two or three-year membership , please call our sales team: Monday-Saturday 10 AM-6 PM (Mountain Time) 888-425-3270

Q: Why is there an ‘Audio Mute’ message on my screen during movie playback? A: Your Blu-ray player has detected a copyright problem with the movie you're trying to watch, due to Cinavia protection. Cinavia blocks playback of unauthorized DVDs or Blu-ray discs that weren't made or distributed by the movie's studio, protecting their copyright. Q: What is Cinavia? A: Since 2012, Cinavia technology has been required in all Blu-ray players. This technology, mandated by the AACS † consortium — which includes major companies like IBM, Intel, Microsoft, Panasonic, Sony, Toshiba, Disney, and Warner Bros. — analyzes audio from DVDs and Blu-ray movies. It ensures that these players meet strict industry standards for copyrighted material, playing a crucial role in protecting DVD and Blu-ray content. Q: What happens when unauthorized content is detected? A: When unauthorized content is detected, the audio is temporarily muted …

Changing your username Changing your username depends on how you signed up with Clearplay: I signed up with my email address For those who signed up for Clearplay by entering an email address, changing your username/email address can be done in your account settings, accessible here: https://web.clearplay.com/my-account. I signed up through Google or Facebook If you registered using a Facebook or Google account, it's not possible to alter the username for this account type since the username and password are linked to your Facebook or Google profile settings. If you wish to switch your account registration from a Google or Facebook registration type, kindly contact customer support at care@clearplay.com .

Supported Streaming Services Clearplay offers filtering for the following streaming services: Apple TV+ * Disney+/Hulu † ‡ Max † Netflix † Amazon On Amazon Prime, we also support filtering for the following Amazon Prime Channels: Prime †   (monthly subscription service, not the ‘Prime Video’ rent/purchase platform) Max † Starz MGM+ Apple TV+ Paramount+ † Notes: † An ad-free subscription is required for filtering. You can find a list of our supported and filtered ad-free streaming movie subscriptions here . ‡ Hulu filtering is only available through the Disney+ platform at https://www.disneyplus.com/ . Direct filtering on https://www.hulu.com/ is not supported. *Apple TV+: We exclusively filter content from the Apple TV+ subscription service ( https://tv.apple.com/ ). Movies and TV shows available for rent or purchase from Apple can only be accessed through the Apple TV app, which does not support our Google Chrome extension. For filtering movies purchased from Apple, consider using Movies …

Recommended Browser: We recommend you use the Chrome browser . Why have a recommended browser? For legal filtering, skipping and muting of content has to happen in real time as the movie plays. We’ve found that the timing of skips and mutes is sensitive and can vary depending on the internet browser being used. For example, if you’re using a non-Chrome browser—like Microsoft Edge, Arc, Opera, Brave Browser, or Tusk—the skips or mutes might happen a little too early or too late, which means the content doesn’t filter perfectly. To keep things consistent, all of Clearplay’s filters have been built around the timing of the Chrome browser. How do I install Chrome? To install Chrome on your laptop or desktop computer, simply click this link and follow the instructions: Other browsers: Technically, you can install our Google Chrome extension on Microsoft Edge, Arc, Opera …

The problem: During video skips on Disney+, you will sometimes see a black screen. This issue is unique to Disney+ and doesn't happen with other streaming services. Note: This issue does not occur on Disney content when played through Amazon streaming. It only occurs when playing content on the Disney+ streaming service. Why does it happen? The internal timers on the Disney+ streaming service are sometimes incorrect. For example, we may tell the video to skip ahead 20 seconds, but their internal timers only skips ahead 10 seconds. To prevent an inappropriate image from flashing on the screen, we have software that puts up a black screen while the skip finishes. Is this a permanent problem? No. We will keep pressing to invent a new solution for skipping on Disney+. It is a very tricky problem for a streaming service to have internal seeking methods that sometimes perform inaccurately …

Support for Playback Issues with Streaming Services Clearplay is not a streaming service, so our technical support team is not equipped to troubleshoot playback issues such as: Audio/video problems (e.g., black video, audio/video out-of-sync) during movie playback on a computer, with or without a TV connection Playback issues while your computer is not connected to your TV Playback issues after you have connected your computer to a TV via HDMI or wireless mirroring (Mirroring/Casting/Airplay) Connectivity issues for casting, mirroring, or AirPlay The troubleshooting suggestions provided in this FAQ article are the full extent of our assistance. Please note that contacting Clearplay agents through phone, social media, or email will simply direct you back to this FAQ article for solutions. For playback issues not related to Cldearplay filters, we recommend reaching out directly to the streaming service for the movie or TV show you …

You can review your  next   billing   date  anytime by doing the following: 1. Go to https://web.clearplay.com/my-account . 2. In the center ( Billing Information ), click See Details . 3. Under the top section Clearplay Membership is where you can find Your plan renews on .

Clearplay members often use their existing laptops to connect to their TVs for family viewing. Having a dedicated Clearplay solution for your TV For a dedicated Clearplay solution for your TV, there are some affordable laptops available through Amazon. These are great for having a Clearplay streaming option that is always ready and connected to your TV. A few things to consider: Don't worry about the laptop screen size. If you mainly connect it to your TV with an HDMI cable, a smaller screen will work just fine. The laptop only needs enough performance for streaming movies. This can significantly help reduce the cost. You can add a wireless keyboard with a touchpad for extra convenience. It's not essential, but it can make navigation easier. Imagine having Clearplay always set up for your TV, ready whenever you are. No more plugging and unplugging—just convenience. The items below …

When I Connect My Computer to My TV, the Audio Works but the Screen is Black Since Clearplay is not a streaming service, our technical support team is not trained to troubleshoot playback issues.  However, we can assist with troubleshooting Clearplay filters on your computer when it is not connected to a TV. For issues such as: Playback issues when connecting your computer to a TV. Audio or video problems (unrelated to filtering) during movie playback on your computer regardless of whether the computer is connected to the TV. Troubleshooting for casting, mirroring, or AirPlay. We recommend seeking support directly from the streaming service for the movie or TV show you're watching. Our support agents are only trained to assist with Clearplay filters, and the troubleshooting suggestions on this page are the extent of our assistance. Please note that contacting tech support via phone or email for additional help …

Generally, you do not need to update the Clearplay extension manually. (Chrome automatically checks for updates every few hours, and installs any updates as needed). If Clearplay has released a new version of our extension, and you want to update it immediately, please use the following steps to uninstall and then reinstall the extension: Step 1 - Remove Clearplay Right-click on the Clearplay icon and select Remove from Chrome . Then click the Remove button. Step 2 - Reinstall Clearplay Once Clearplay has been removed, reinstall Clearplay onto Chrome. Click here to reinstall Clearplay.  You’ll be taken to the Chrome web store where you can click on “Add to Chrome.”