Results (48)
Blu-ray Player Support
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Attention: Technical and hardware support is exclusively available for the CP-1126 DVD/Blu-ray player. Please note: Technical support, including FilterStik downloads and hardware assistance, is no longer available for DVD player models 747, 427, or any earlier models …
Movie Playback Issues Not Supported and Suggestions for Mirroring / Casting / AirPlay
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Support for Playback Issues with Streaming Services Clearplay is not a streaming service, and our technical support team cannot troubleshoot playback issues, including: Audio or video problems during movie playback on a computer , with or without a TV connection (e …
Clearplay Supported Devices and Browser Requirements
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International Use Is Not Supported Use of Clearplay filtering outside of the United States is not supported and does not qualify for a refund. For more details, refer to the FAQ article: Clearplay Availability by Country Supported Devices Clearplay filtering …
Black Video Playback When Mirroring
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When I Connect My Computer to My TV, the Audio Works but the Screen is Black Since Clearplay is not a streaming service, our technical support team is not trained to troubleshoot playback issues.  However, we can assist with troubleshooting …
Supported Subscriptions
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Ad-free Supported Streaming Subscriptions Amazon Watch For Free Movies labeled Watch for free are not filtered. Prime Video (Amazon’s rent and purchase platform) Ad-free and filtered. Amazon Prime (ad-free subscription required) Amazon Prime is ad-based …
AutoPlay Problem
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What is Autoplay? At the end of a movie or episode, autoplay starts another movie or episode automatically. Why is it a problem? When a new movie or TV show begins playing automatically, the Clearplay filtering for that new show …
Which streaming services are supported by Clearplay?
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Supported Streaming Services Clearplay offers filtering for the following streaming services: Apple TV * Disney+/Hulu † ‡ HBO Max † Netflix † Amazon On Amazon Prime, we also support filtering for the following Amazon Prime Channels: Prime †   (monthly subscription service, not the ‘Prime Video …
Change in Show Detected
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What does this warning mean? Streaming services occasionally make changes to their movies and TV shows. Sometimes these changes can be detected by the Clearplay software only after the play button has been pressed on the streaming service. This means …
TV Series Filters Temporarily Disabled: What You Need to Know
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Known Issue There is a known issue affecting filters for the following TV shows: For the latest details on these filters, please check this page. This page is the main source for the latest information. Title Available to Watch On …
Why “No Filtering Options Yet” Shows on Amazon Prime or Channels
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Amazon.com is a hub for multiple separate streaming platforms, not a single service. This is why web.clearplay.com will show that we have filtered a movie, while the Clearplay extension says no filter is available when you play …
Errors are stopping my Amazon movie from playing
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Are you encountering the following error messages when playing your Amazon movie? Sign out of Amazon and sign back in Although we do not provide troubleshooting assistance for issues affecting your movie playback, we suggest attempting to resolve the problem …
How Do I Cancel?
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You can cancel the auto-billing on your account by doing the following: 1. Go to  https://web.clearplay.com . 2. In the top-right corner, click  My Account . If you cannot remember your password, please visit the FAQ article …
Filtering Status
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Streaming Service Status Amazon Movies ✅ Amazon TV shows ⚠️ The Apple TV Channel ✅ The HBO Max Channel ⚠️ The Paramount+ Channel ✅ Apple TV+ ✅ Disney+ ✅ HBO Max ✅ Netflix ✅ Amazon Filters Temporarily Disabled For the …
Netflix filtering requirements
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Filtering for Netflix can be affected by: Watching Netflix content using the Edge browser Watching Netflix content on an older computer When watching content on Netflix with the Edge browser or an older computer, Clearplay must adjust for differences in …
Filter Timing Is Inaccurate
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Solutions to improving filtering accuracy: Refresh your browser. If the filtering timings for a movie or TV show seem off, start by refreshing your browser to see if this resolves the issue. Hard refresh your browser. If refreshing the browser …
Which devices are supported by Clearplay?
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Legally Supported Devices Clearplay only provides legal methods for accessing movies for filtering. As such, our filtering works on Mac and PC laptops and desktop computers.  We do this so movies and TV shows are legally streamed directly from a …
Getting Started (How to use Clearplay)
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Streaming with Clearplay filtering You can enjoy family-friendly versions of popular movies and TV shows with these simple steps: 1. Create a Clearplay account Visit web.clearplay.com to create your Clearplay account. 2. Install Clearplay on Chrome After …
Contact Us
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Clearplay Customer Service Email Support: Email: care@clearplay.com Phone Support: Monday to Saturday 10 AM to 6 PM (Mountain Time) 888-425-3270 The call center is closed on the following dates: New Year's Day Independence Day Labor …
What is Clearplay?
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Clearplay helps make streaming more family-friendly Clearplay filters out unwanted content from streaming shows. Which Streaming Services Work With Clearplay? Clearplay works when you watch a show on the websites for: Amazon Apple TV+ Disney+ (ad-free) Max (ad …
DVD Blu-ray Movie Lists
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Where Can I See the List of Movies Clearplay Has Filtered for DVD and Blu-ray? Filtered DVD Movie List: https://www.clearplay.com/NewMovies.aspx?by=dvd Filtered Blu - ray Movie List: https://www.clearplay.com/NewMovies.aspx?by …