Seeing The "Problem Detected!" Status Message? ⚠️ IMPORTANT ⚠️ The troubleshooting steps in this article will NOT resolve the "Problem Detected!" status message. Please email care@clearplay.com and include: The name of the movie The streaming service you are …

You can review your  next   billing   date  anytime by doing the following: 1. Go to https://web.clearplay.com/my-account . 2. In the center ( Billing Information ), click See Details . 3. Under the top section, Clearplay Membership is where you …

International Use Is Not Supported Use of Clearplay filtering outside of the United States is not supported and does not qualify for a refund. For more details, refer to the FAQ article: Clearplay Availability by Country Supported Devices Clearplay filtering …

Generally, you do not need to update the Clearplay extension manually. Chrome automatically checks for updates every few hours and installs any updates as needed. If Clearplay has released a new version of our extension, and you want to update …

Filtering for Netflix can be affected by: Watching Netflix content using the Edge browser Watching Netflix content on an older computer When watching content on Netflix with the Edge browser or an older computer, Clearplay must adjust for differences in …

Clearplay Customer Service Email Support: Email: care@clearplay.com Phone Support: Monday to Saturday 10 AM to 6 PM (Mountain Time) 888-425-3270 The call center is closed on the following dates: New Year's Day Independence Day Labor …

Customizing What Gets Filtered Filter settings will appear before a movie or TV show plays: If the settings don’t appear, click on the Clearplay icon in the top right corner: Customizing Filters The filter settings have four main categories …

When I Connect My Computer to My TV, the Audio Works, but the Screen is Black Since Clearplay is not a streaming service, our technical support team is not trained to troubleshoot playback issues.  However, we can assist with troubleshooting …

Q: Which universal remotes work with the Clearplay 1126 Blu-ray player? A: The Clearplay 1126 Blu-ray player is designed to work exclusively with the included remote control. While universal remotes can connect to the player and handle basic …

UPDATE: October 2025 We have updated our filtering technology on Disney+. This update makes the filtering more seamless and less noticeable. This is a dramatic improvement over our prior Disney+ filtering. Please note that there are still some skips where …

What is Autoplay? At the end of a movie or episode, autoplay starts another movie or episode automatically. Why is it a problem? When a new movie or TV show begins playing automatically, the Clearplay filtering for that new show …

Can Clearplay Filtering Work for Offline (Downloaded) Movies? Clearplay filtering works with the following streaming services: Amazon Apple TV Disney+ HBO Max Netflix Some of these services offer the ability to download their content for offline viewing. Clearplay doesn’t …

Clearplay currently supports filtering on the following streaming services and platforms.

Clearplay Is Designed for Use in the United States Only Our filter team is based in the United States, and all filter timings are designed to match the movie and TV show versions available on U.S. streaming services. Technical …

Overview: Clearplay filters movies legally. This is done with an extension that overlays filtering directly on streaming websites. App environments (phones, smart tvs, Roku, etc) do not provide this type of “overlay” access. Don’t be misguided: Simply having an …

How do I filter movies I have purchased from Fandango at Home (formerly Vudu), Apple, or Google? With Movies Anywhere, you can legally copy movies purchased from Fandango at Home (formerly Vudu), Apple, or Google and play them with Clearplay …

For more information, visit the Netflix FAQ page: https://help.netflix.com/en/node/13444 To watch Netflix in Ultra HD on your Windows computer or tablet, you'll need: A Netflix plan that supports watching in Ultra HD with …

Are you encountering the following error messages when playing your Amazon movie? Sign out of Amazon and sign back in Although we do not provide troubleshooting assistance for issues affecting your movie playback, we suggest attempting to resolve the problem …

Changing Your Password. (I Signed Up Using My Google or Facebook Account.) If you signed up with Facebook or Google, you can’t change the password on your Clearplay account—the password is controlled by your Facebook or Google account …

What does this warning mean? Streaming services occasionally make changes to their movies and TV shows. Sometimes these changes can be detected by the Clearplay software only after the play button has been pressed on the streaming service. This means …