--- title: "Movie Playback Issues Not Supported and Suggestions for Mirroring / Casting / AirPlay" slug: "mirroring-support" description: "Can I cast, airplay, or mirror my computer when using Clearplay?" updated: 2026-05-04T22:43:47Z published: 2026-05-04T22:43:47Z canonical: "help.clearplay.com/mirroring-support" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.clearplay.com/llms.txt > Use this file to discover all available pages before exploring further. # Movie Playback Issues Not Supported and Suggestions for Mirroring / Casting / AirPlay **Support for Playback Issues with Streaming Services** Clearplay is not a streaming service, and our technical support team cannot troubleshoot playback issues, including: - **Audio or video problems during movie playback on a computer**, with or without a TV connection (e.g., black screen, audio or video out of sync) - **Playback issues when your computer is not connected to a TV** (e.g., pixelation, captions or subtitles not displaying or displaying incorrectly) - **Playback issues after connecting your computer to a TV** via HDMI or wireless mirroring (Mirroring / Casting / AirPlay) - **Connectivity problems** with casting, mirroring, AirPlay, or Miracast The troubleshooting suggestions in this FAQ are the full extent of our assistance. Contacting Clearplay agents by phone, social media, or email will direct you back to this article. If your issue is not related to Clearplay filters, please reach out directly to the streaming service: - **Amazon:** 800-275-2273 - **Apple TV:** 800-275-2273 - **Disney+:** 888-905-7888 - **HBO Max:** 855-442-6629 - **Netflix:** 844-505-2993 **Suggestions for Watching a Movie Filtered with Clearplay on Your TV** **Recommended Connection: HDMI Cable** [YouTube video player](https://www.youtube.com/embed/dW8i_dKmiCw?si=t2cAHZx4qrvQKiaw&start=0) Connecting your laptop to your TV with an HDMI cable offers: • The highest video quality • The lowest delay • The most consistent filtering performance **Using Casting, Mirroring, or AirPlay *(not recommended)*** Wireless methods (casting, mirroring, AirPlay, Miracast) often introduce delays in video or audio, and we do not recommend them because these delays cause filtering to trigger late, early, or inconsistently. For optimal playback and filtering performance, we strongly suggest connecting your computer to your TV with an HDMI cable. **Mirroring Your Computer Screen** If you still prefer a wireless option, here are reference links: - **Apple AirPlay:** [Link](https://support.apple.com/guide/mac-help/stream-content-to-apple-tv-mh40624/mac) - **Amazon Fire TV Stick:** [Link](https://www.airdroid.com/screen-mirror/cast-laptop-to-firestick/) - **ROKU Screen Mirroring:** [Link](https://community.roku.com/t5/forums/searchpage/tab/message?advanced=false&allow_punctuation=false&q=mirroring) - **Google Chromecast Screen Mirroring:** [Link](https://support.google.com/chromecast/answer/3228332) *(****Note:*** *Filters work only if you cast your entire computer screen)* *ATTENTION: Wireless mirroring or casting may cause poor playback and will break Clearplay filtering. For the best experience, use an HDMI cable to connect your computer to your TV.* **Additional Support for Mirroring Your Screen** For issues such as black screens, audio or video problems, or sync delays, contact the device manufacturer: - **Apple customer support:** [Link](https://support.apple.com/contact) - **Amazon Fire Stick and Fire TV support:** [Link](https://www.amazon.com/gp/help/customer/display.html%3FnodeId%3DGHH5TUHA7677G4HJ) and [Link](https://www.techrbun.com/contact-amazon-firestick-customer-service/) - **Google Chromecast customer support:** [Link](https://support.google.com/chromecast/answer/10109908?hl=en) and [Link](https://www.businessinsider.com/guides/tech/how-to-contact-google-support) - **ROKU customer support**: [Link](https://www.roku.com/about/contact) - **Miracast support suggestions:** [Link](https://help.clearplay.com/v1/docs/en/9d5d21a9-2cfd-42d0-bd79-753e1560ba5e?isPreview=true&versionNumber=1) **Phone Support Guide:** A helpful guide for reaching live phone support is available [here](https://gethuman.com/). **Troubleshooting Filters That Work** **on** **Your Computer But Fail with AirPlay or Casting** **1. Are you satisfied with the movie playback on your computer?** - **No** Please contact the streaming service for your movie to resolve any playback issues. - Amazon: 800-275-2273 - Apple TV: 800-275-2273 - Disney+: 888-905-7888 - HBO Max: 855-442-6629 - Netflix: 844-505-2993 - **Yes** Please continue reading. **2. Are you satisfied with how the filters are working for your movie while your computer is *not* connected to your TV?** - **No** Email care@clearplay.com. Be sure to include the following details: - **The name of the movie or TV show** - **For TV Shows:** - Please include the season number. - Please include the episode number and title for each episode. - **Which streaming service were you using:** ******[I subscribe to an ad-based account.](/v1/docs/does-clearplay-support-streaming-services-with-ads) - Apple TV - Disney+****** - HBO Max****** - Netflix****** - Amazon - Prime Video (rent/purchase) - Amazon Prime (subscription required)****** - The Apple TV Channel for Amazon Prime - The HBO Max Channel for Amazon Prime** - The Paramount+ Channel for Amazon Prime****** - **Yes** Please continue reading. **3.** **After connecting your computer to your TV, are** **you satisfied with the movie playback** **on your TV?** - **No** Issues include: Use the links in the section **Additional Support for Mirroring Your Screen** to ensure your mirroring or casting setup is correct. - Audio not in sync - Video stuttering or distortion - **Yes** Please continue reading. **Are you satisfied with how the filters** **work while using casting, mirroring, or AirPlay?** - **No** If filters work on your computer but not while casting or mirroring, the filters are functioning correctly. There are no troubleshooting steps for filters that fail only during casting, mirroring, or AirPlay. These methods were not designed with filtering in mind, and results vary. - **Yes** Enjoy the show!