---
title: "Cancel Membership & Stop Automatic Billing | Clearplay"
slug: "how-do-i-cancel"
description: "Follow the steps in My Account to cancel your membership and stop automatic billing. Learn how to confirm cancellation and review our unused-time policy."
updated: 2026-10-25T17:38:09Z
published: 2026-10-25T17:38:09Z
canonical: "help.clearplay.com/how-do-i-cancel"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.clearplay.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How Do I Cancel?

You can cancel the auto-billing on your account by doing the following:

1. Go to [https://web.clearplay.com](https://web.clearplay.com./).

![](https://cdn.document360.io/6794d4f9-4a95-4ff9-bd48-adbe1f7f149d/Images/Documentation/website.jpg?sv=2026-02-06&spr=https&st=2026-11-08T16%3A25%3A31Z&se=2026-11-08T17%3A25%3A31Z&sr=c&sp=r&sig=wOrgF9UnJWJvKb1vhXLbohPTHKiXiBONblv2RllikVg%3D)

2. In the top-right corner, click **My Account**.

If you cannot remember your password, please visit the FAQ article: [How Do I Change My Password?](https://help.clearplay.com/docs/how-do-i-change-my-password)

![](https://cdn.document360.io/6794d4f9-4a95-4ff9-bd48-adbe1f7f149d/Images/Documentation/Screenshot%202024-10-02%20at%2011.46.31%E2%80%AFAM.jpg?sv=2026-02-06&spr=https&st=2026-11-08T16%3A25%3A31Z&se=2026-11-08T17%3A25%3A31Z&sr=c&sp=r&sig=wOrgF9UnJWJvKb1vhXLbohPTHKiXiBONblv2RllikVg%3D)

3. At the bottom (**Membership**), click **Change**.

![](https://cdn.document360.io/6794d4f9-4a95-4ff9-bd48-adbe1f7f149d/Images/Documentation/Screenshot%202024-10-02%20at%2011.46.41%E2%80%AFAM(1).jpg?sv=2026-02-06&spr=https&st=2026-11-08T16%3A25%3A31Z&se=2026-11-08T17%3A25%3A31Z&sr=c&sp=r&sig=wOrgF9UnJWJvKb1vhXLbohPTHKiXiBONblv2RllikVg%3D)

4. Click the **Cancel Membership** button.

**Please note:** You'll be prompted to use the **Cancel Membership** button again to confirm that you didn't accidentally cancel. If you see a **Sign Up** button and don’t see a **Cancel** button, the auto-billing on your subscription has already been canceled.

If you have additional questions, please email care@clearplay.com.

**Unused Time** Clearplay subscriptions provide continuous access to filtering. Billing continues until the membership is canceled.

Refunds are not issued for unused time, inactivity, or cancellation after a billing cycle has renewed.

![](https://cdn.document360.io/6794d4f9-4a95-4ff9-bd48-adbe1f7f149d/Images/Documentation/Screenshot%202024-10-02%20at%2011.46.52%E2%80%AFAM.jpg?sv=2026-02-06&spr=https&st=2026-11-08T16%3A25%3A31Z&se=2026-11-08T17%3A25%3A31Z&sr=c&sp=r&sig=wOrgF9UnJWJvKb1vhXLbohPTHKiXiBONblv2RllikVg%3D)