---
title: "How Do I Cancel?"
slug: "how-do-i-cancel-1"
updated: 2026-04-07T05:45:40Z
published: 2026-04-07T05:45:40Z
canonical: "help.clearplay.com/how-do-i-cancel-1"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.clearplay.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How Do I Cancel?

You can cancel the auto-billing on your account by doing the following:

1. Go to [https://web.clearplay.com](https://web.clearplay.com./).

![](https://cdn.document360.io/6794d4f9-4a95-4ff9-bd48-adbe1f7f149d/Images/Documentation/website.jpg)

2. In the top-right corner, click **My Account**.

If you cannot remember your password, please visit the FAQ article: [How Do I Change My Password?](https://help.clearplay.com/docs/how-do-i-change-my-password)

![](https://cdn.document360.io/6794d4f9-4a95-4ff9-bd48-adbe1f7f149d/Images/Documentation/Screenshot%202024-10-02%20at%2011.46.31%E2%80%AFAM.jpg)

3. At the bottom (**Membership**), click **Change**.

![](https://cdn.document360.io/6794d4f9-4a95-4ff9-bd48-adbe1f7f149d/Images/Documentation/Screenshot%202024-10-02%20at%2011.46.41%E2%80%AFAM(1).jpg)

4. Click the **Cancel Membership** button.

**Please note:** You'll be prompted to use the **Cancel Membership** button again to confirm that you didn't accidentally cancel. If you don’t see a ‘cancel’ button, the auto-billing on your subscription has already been canceled.

If you have additional questions, please email care@clearplay.com.

**Unused Time** Clearplay subscriptions provide continuous access to filtering. Billing continues until the membership is canceled.

Refunds are not issued for unused time, inactivity, or cancellation after a billing cycle has renewed.

![](https://cdn.document360.io/6794d4f9-4a95-4ff9-bd48-adbe1f7f149d/Images/Documentation/Screenshot%202024-10-02%20at%2011.46.52%E2%80%AFAM.jpg)