---
title: "Errors are stopping my movie from playing"
slug: "errors-are-stopping-my-movie-from-playing"
updated: 2026-04-07T05:38:36Z
published: 2026-04-07T05:38:36Z
canonical: "help.clearplay.com/errors-are-stopping-my-movie-from-playing"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.clearplay.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Errors are stopping my Amazon movie from playing

Are you encountering the following error messages when playing your Amazon movie?

![](https://cdn.document360.io/6794d4f9-4a95-4ff9-bd48-adbe1f7f149d/Images/Documentation/Screenshot 2024-03-16 at 9.19.11 AM(2).png)

![](https://cdn.document360.io/6794d4f9-4a95-4ff9-bd48-adbe1f7f149d/Images/Documentation/Screenshot 2024-03-16 at 11.22.03 AM(1).png)

**Sign out of Amazon and sign back in**

Although we do not provide troubleshooting assistance for issues affecting your movie playback, we suggest attempting to resolve the problem by signing out of your Amazon account and then signing back in.

After you sign back in, try watching your movie again.

**Call Amazon support**

If you’ve signed out and back into your Amazon account and these error messages still occur, please call Amazon customer support at 888-280-4331.

Inform the phone agent that you require assistance with the movies you stream on Amazon. They will connect you with a representative from their streaming movie support team.